Do we need to change our restaurant number?
We connect your current number when it is eligible for Meta’s official integration. It may work alongside WhatsApp Business, require a full migration, or need a temporary number. We confirm this before the agreement and never migrate your number or stop the app without your approval.
Does the customer need another app?
No. Customers use the WhatsApp already on their phones, with no download, registration or new account.
How much commission do you charge?
None. Your monthly subscription is fixed, regardless of sales. We charge no percentage or per-order fee.
Can a busy cashier manage it?
Two buttons per order: Accept, then Ready. A reminder arrives after 5 minutes, with a manager alert after 10 minutes if the order is missed.
Who delivers the orders?
Your own drivers; we do not supply drivers. Each driver sees the order, customer location and chat link. When multiple drivers are available, the first to claim an order is assigned to it.
Is online payment available?
Currently, payment is cash on receipt only. The customer sees the total before confirming, and the cashier can print an order ticket.
Does it print a tax invoice?
No. The printout is an operational order ticket with items, quantities and totals. Issue tax invoices through your approved invoicing system.
Does it connect to our POS?
The POS edition supports connecting orders to your system after reviewing vendor documentation, configuring the connection and passing acceptance tests. The cashier and full-cycle editions use their own dashboard.
How long does setup take?
Usually 1–2 days after your information is ready and number eligibility is confirmed. Training takes place on setup day.
What if we want to stop?
Give one month’s notice, with no long commitment or penalty. Your data is exported to you in full.
Where is our customer data stored?
On Cloudflare, with dedicated resources and a separate database for each project. Your data is not sold or shared for marketing and is exported to you when the service ends.
Do you work outside Hafar Al-Batin?
Yes. Remote setup and training are available across Saudi Arabia. In-person visits are available in Hafar Al-Batin and the Eastern Province.
Can you automate enquiries as well as orders?
Yes. Opening hours, branches, prices and delivery fees can be answered automatically. Three monthly plans: text replies SAR 450, voice replies SAR 550 (calls from your website, no phone line needed), both SAR 1,000.
Compare plans and subscribe.
Can another type of business use it?
The ordering system is built for restaurants. Automated enquiries and WhatsApp ordering may suit other businesses. Tell us what you do and we will assess the fit honestly.