Terms and conditions
Last updated
September 2026
1 · Who we are
Afaq Al Bayda operates under freelance document FL-883138901. The licensed owner and contracting party is Hamoud Abdulrahman bin Hamoud Al-Anazi, based in Hafar Al-Batin, Saudi Arabia.
2 · Service
We provide WhatsApp ordering on the business number, cashier and driver dashboards, and automatic customer notifications. Package inclusions are stated on the pricing page and in the customer’s quotation.
3 · Exclusions
We do not supply delivery drivers, tax invoices or online order payments. POS integration requires the dedicated edition, vendor configuration and acceptance testing. The printout is an operational order ticket. We do not guarantee new customer acquisition.
4 · Prices and payment
Setup is charged once. Monthly subscriptions are paid in advance. Prices are in Saudi riyals and exclude VAT unless stated otherwise. We take no commission on orders. Meta’s WhatsApp messaging charges are separate, billed to the business, and outside our pricing control.
5 · Business responsibilities
Provide accurate menus, prices, contact details and locations; own or have the right to use the WhatsApp number; follow WhatsApp and Meta policies; obtain customer consent before marketing messages; and ensure item, ingredient and allergy information is accurate.
6 · Liability
The service depends on Meta WhatsApp and Cloudflare. Their outages, restrictions and policy changes are outside our control. We respond to critical faults within one hour during agreed coverage hours; this is a response time, not a guaranteed repair time. We are not liable for indirect losses or lost profit. Liability is limited to fees paid to us for the disputed month.
7 · Ending the service
Either party may end the agreement with one month’s notice and no penalty. Full customer and order data is exported to the business, and its WhatsApp number remains its property.
8 · Intellectual property
The system, code and design belong to Afaq Al Bayda and are licensed for use during the subscription. Customer and order data belong to the business.
9 · Applicable law
These terms are governed by the laws of Saudi Arabia. Its courts have jurisdiction over disputes.
10 · Changes
We may update these terms and the date above. Continued use after an update constitutes acceptance.